• How to setup your iBurst laptop modem
• Create an email address for yourself with Chilli
• Setup your free web space with Chilli
• Check your monthly iBurst usage using MyChilli
• How to check your download/upload speed?
• Setup your Chilli email address in Outlook
• Setup your Chilli email address in Outlook Express
• Change or Cancel an iBurst/ADSL Plan
• Review your Bills on MyChilli
• Review your Payments on MyChilli

Customer Support at Chilli

At Chilli we want to make sure you experience reliable service. We have a variety of mechanisms to ensure we maintain our high standards in customer responsiveness and general service availability.

One of the popular tools we provided is the MyChilli system through which users can manage their account and details.

If you have a specific issue please fill out our online service request form which will route your request directly to the appropriate technical consultant who will promptly work on finding a solution. When submitting a support request we will endeavour to contact you as quickly as possible within our 48 hour turnaround period, alternatively if your issue is urgent our Support representatives are available by contacting 1300 655 554 between the following hours

Beyond support we value feedback to improve service and develop products. Please contact us or call our technical support number 1300 655 554.

Telephone Support hours of operation

Monday to Friday - 8am to 7pm EST
Saturday & Sunday - 10am to 5pm EST

Frequently Asked Questions (FAQs)

Please click on one of the following links for the answers to the most common support questions:

1. How do I check my monthly iBurst usage?
2. How do I setup my own email address on Chilli?
3. How do I setup my free web space on Chilli?
4. How do I check my download/upload speed?
5. How do I setup my Chilli email address in Outlook?
6. How do I setup my Chilli email address in Outlook Express?
7. How do I setup SMTP Authentication?
8. How do I change or cancel my iBurst plan?
9. How do I review my bills online?
10. How do I review the payments I've made?

iBurst Drivers

If you only need drivers for your modem please download files using the following links:

iBurst CD images and Installation Software download

Please click on one of the links below to download the latest CD images that contain the iBurst drivers necessary:

• iBurst Desktop modem and USB Windows CD
• iBurst PCMCIA Laptop modem Windows CD
• iBurst PCMCIA Laptop modem Mac 10.4 CD

ATTENTION MAC USERS: The Mac 10.5 (Leopard) drivers needs to be installed manually, you will need the "install guide" and "10.5 Drivers" click these links to download